Return Policy


We want you to be happy with your purchase. Design Lighting will accept, for return or exchange, any non-special order, uninstalled fixtures in their original cartons within two weeks from date of purchase. All non-stock products are subject to a 50% restocking fee. All custom-ordered products are final sale. Fixtures sold from display are considered final sale. Returns are processed in the manner they were purchased. Cash purchases over $100 will be refunded by debit or cheque which will be mailed within 10 business days. Proof of purchase is required for all returns.

Store Policies

Deposits paid on orders not picked up within 90 days of being received at Design Lighting will not be refunded. In store credit will be issued.
In store credits are to be treated as cash. Design Lighting cannot honour or replace any lost or stolen credits.
Design Lighting will warranty any defective product for two years from date of purchase. This warranty does not cover the costs associated with removal and re-installation of defective product.
Delivery times are approximate only. Please arrange for installation after receiving your product as delays may occur due to unforeseen circumstances.